Privacy Policy

1. Who We Are (Responsible Party)

The responsible party for your personal information is:

Our Information Officer is responsible for ensuring compliance with POPIA. Queries relating to personal information may be directed to the Information Officer at the contact details above.

2. Personal Information We Collect

We collect personal information only when it is necessary for a legitimate business purpose. This may include:

• Contact enquiries: name, email address, telephone number, and the content of your message when you submit our contact form.
• Business information: company name, job title, and industry when provided voluntarily in the course of a service engagement.
• Technical information: IP address, browser type, pages visited, and time spent on the Site, collected automatically via server logs and cookies (see Section 8).
• Correspondence: records of email, telephone, or written communication between you and Edulutions Africa.

We do not collect sensitive personal information (as defined by POPIA) unless strictly necessary and with your explicit consent.

3. How We Use Your Personal Information

We use your personal information for the following lawful purposes:

• to respond to enquiries submitted through our contact form or by other means;
• to provide, manage, and improve the services you have engaged us for;
• to send service-related communications (such as quotes, invoices, or updates);
• to comply with our legal and regulatory obligations under South African law;
• to protect the security and integrity of our Site and business operations;
• to analyse how the Site is used and improve its performance (using anonymised or aggregated data where possible).

We will not use your personal information for direct marketing without your prior consent, and you may withdraw that consent at any time by contacting us.

4. Lawful Basis for Processing

We process your personal information on one or more of the following grounds:

• Consent — you have given us clear consent to process your information for a specific purpose (e.g., submitting a contact form).
• Contractual necessity — processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interest — processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our services), provided these interests are not overridden by your rights.
• Legal obligation — processing is necessary to comply with a legal obligation to which we are subject.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: trusted third-party providers who process data on our behalf (e.g., email delivery services, hosting providers), subject to contractual data protection obligations.
• Legal requirements: where we are required to disclose information by law, court order, or a competent regulatory authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

Any third party that processes personal information on our behalf is required to handle it in accordance with POPIA and this Policy.

6. Cross-Border Transfers

Some of our service providers may be located outside South Africa. Where personal information is transferred to a third country, we ensure that appropriate safeguards are in place — such as contractual protections — to ensure a standard of protection equivalent to POPIA, as required by section 72 of POPIA.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is generally retained for a period of three years unless a longer retention period applies by reason of an ongoing business relationship or legal requirement. When personal information is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device. We use:

• Essential cookies: necessary for the Site to function correctly. These cannot be disabled.
• Analytics cookies: to understand how visitors use the Site (using aggregated, anonymised data). You may opt out by adjusting your browser settings.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. By continuing to use the Site, you consent to our use of cookies in accordance with this Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. These measures are reviewed and updated as necessary. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

In the event of a personal information breach that poses a risk to you, we will notify the Information Regulator and, where required, affected data subjects, in accordance with POPIA.

10. Your Rights as a Data Subject

Under POPIA, you have the following rights in relation to your personal information:

• Right of access: to request a description of your personal information we hold.
• Right to correction: to request correction of inaccurate, incomplete, or outdated information.
• Right to deletion: to request deletion of your personal information where it is no longer necessary for the purpose for which it was collected.
• Right to object: to object to the processing of your personal information on legitimate grounds.
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to complain: to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of these rights, please contact our Information Officer at info@edulutionsafrica.co.za. We will respond within a reasonable time and in accordance with POPIA.

11. The Information Regulator

If you are not satisfied with our response to a complaint or believe we are processing your personal information unlawfully, you may contact the Information Regulator of South Africa:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated Policy will be posted on this page with a revised effective date. We encourage you to review it periodically. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer: